Frequently Asked Questions

Please read our FAQ before sending us a message.

Where do you ship to?

Great Southern Yarn is carefully wrapped to protect it during shipping. We use Australia Post and can send our yarn pretty much anywhere in the world.

Domestic: we use Australia Post Express Post satchels for domestic shipping.

International: we use Australia Post International Standard for international shipping. 

How long does it take for my yarn to arrive?

Domestic – Typically 3 business days. Express from Newcastle can take an extra day or two.

International – Please allow 10 business days for your yarn to arrive which includes clearing customs.

When will my order processed?

Our website shows available stock levels per colour, weight and yarn base.

Orders received by our close of business (4pm) are processed that day, otherwise we’ll wrap and post the following day.

I don’t like the colour, can I exchange it?

For our domestic customers, we will happily exchange as long as it is still in its skein. Please email hello@greatsouthernyarn.com. The postage will be at the purchaser’s cost.

International customers please contact hello@greatsouthernyarn.com

My yarn has a fault, can I return it for a refund?

We carefully inspect each skein before shipping.

Genuine faults will be refunded. Please email hello@greatsouthernyarn.com to arrange. 

How do I pay for my yarn?

Great Southern Yarn uses PayPal for our transactions. We do not retain your credit card details. 

What is Great Southern Yarn?

Great Southern Yarn is a range of yarns designed for knitters, crocheters and weavers. It is 100% Australian, ethically and sustainably produced and hand dyed. We have two bases, 100% SRS merino and a 50% merino/50% alpaca mix. Our yarns comes in three weights: 4ply or fingering weight, 5ply or sports weight, and DK weight or 8ply.

What is SRS Merino?

SRS stands for Soft Rolled Skin. Merino usually have very wrinkly skin folds, which can create problems with flies around their bottoms. Some growers will cut away the skin folds from the sheep via a process called mulesing. SRS Merino are naturally occurring and benefit from less wrinkly skin because of a recessive gene and do not require mulesing. Their fleece is faster growing and the fibres more aligned helping to reduce pilling.

Will my yarn pill?

Great Southern Yarn has been designed to reduce the tendency of wool and alpaca to pill as much as possible. We do not shear the fleece until it is 4 – 4.5 inches in length, which helps create a stronger knitting yarn that is less likely to wear.

Can I put my yarn in the washing machine?

No. This is not a Superwash Yarn and will felt if put in the washing machine.

Can I use it for socks?

We don’t recommend it for socks as it doesn’t have any nylon in it, but if you don’t mind darning or are making bed socks it will be soft and cosy.

Do you use natural dyes?

We don’t use plant or food based dyes as it is too hard to maintain colour consistency and create enduring colour fastness.

How is your yarn ethically produced?

Our fleece is sourced from producers that prioritise the welfare of their animals.  Our SRS Merino is from non-mulesed sheep and our alpaca comes from award-winning producers who treat their animals like well loved family pets.

Is Great Southern Yarn 100% Australian made?

Great Southern yarn has been approved by the Australian Fibre Collective, an industry body established to authenticate a wholly Australian production process. Too often, wool products are marketed as Australian-made but have the yarn processed in China and New Zealand.

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